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Mobile phone is stolen or lost, what to do?

There are two kinds of mobile phones are in use in Sri Lanka.

  1. Mobile Phone.
  2. Smartphone.

ctually the Smartphone is a hand held computer and it can be tracked using many methods if it is lost or stolen while the mobile phone is a semi computer device that can do many tasks like making phone calls, receiving calls and sending and receiving of SMS and MMS to other mobiles and some have the facility to capture photos and play FM radios.

If your mobile phone is lost or stolen follow the steps given here.

It will allow you to recover it or to make it unusable by others.

In Sri Lanka you must buy mobile phone or Smartphone only from certified vendors with its warranty card and purchase receipt. Never buy phones from unauthorized vendors or from people unknown to you.

Always keep those purchase papers and the phone box in a safe place, as they used to.

Once you are ready to buy the mobile phone or Smartphone ask the seller to show you the IMEI number of the phone and check whether it is matches with the number on the box and the receipt.

To check the IMEI number they will press *#06# on your phone's keypad.

Also you can see it on the compliance plate under the battery.

In Sri Lanka TRC can get back your mobile phone with the assistance of the police or will make it un-usable with any carrier, if you make the complaint in the following method.

Get your Mobile Phone IMEI and phone number.

Go to the nearest police station and make a complaint and get a complaint copy of it.

Go to your mobile phone operator (like Dialog, Airtel, Mobitel or Hutch.) and lodge a complaint with them.

Some time they may ask you to provide frequently used numbers from the phone by you..

If everything is correct you can get your new SIM card too with the phone number, from them.

Then contact Sri Lanka (TRC) Telecommunication Regulatory Commission on telephone numbers, 2662215/16/22, 4514067 or 5376159 and make your complaint with the following, by registered post.

What will happen after this?

IMEI NumberTRC's special division will go in to action with these details to locate the phone and to recover it, if it is being used with a new SIM card.

They will inform these details to all the carriers in Sri Lanka.

Mobile phone operators will assist track the phone using the IMEI number even if they using it with another SIM card from another mobile phone provider.

If possible they will catch the thief and will return your mobile phone.

Otherwise they will make the phone to be unusable even from any part of the world with a new SIM card. And will inform you by postal letter after some months about their decision regarding your lost mobile phone.



A Note to you

Public holidays, Sundays and Poya days are the best time to make low priced calls to any part of the world from Sri Lanka through out the day and night.

International country code of Sri Lanka is +94 or 0094.